General Update and Status of DMB Version 10
02/26/10 – Forum (Dayne Myers)
I know that many of you have been waiting for far too long for updates on version 10, let alone the actual release, and I must take responsibility for how things have developed. Deadlines and announcements have come and gone, and though that is not unusual for software, this could have – and should have – been handled better.
Therefore, we need to make some changes:
1. We will focus on improving our communication. Going forward, I have asked David Pyke (diesel) and Elan Gelbart (sposfan) to be the communications point men for all things DMB, allowing Luke to concentrate on the software.
2. We must make the purchasing process more efficient and less labor-intensive. Accordingly, we will be moving the entire DMB order fulfillment over to eLicense, one of the more popular online commerce systems. In fact, many of you have probably already purchased something via eLicense. The process is a bit complicated however, as we need to make sure all database information, particularly your order history, is properly transferred but setup is already underway. Switching to eLicense will not only make the process simpler and more efficient, it will also enable us to offer a trial version of DMB to potential new customers. When we are closer to going live with the new store, we will provide details as to how it will work.
3. David Pyke will add customer support to his tech support responsibilities. In some sad news, we are bidding goodbye to Pat, the voice behind DMB, once the new store goes online. We thank her for her years of outstanding service and she will be sorely missed. David Pyke, who has been handling tech support for the past 3 years, will now also handle customer support.
4. Version 10 will be released soon. With the above changes underway, Luke is now focusing all of his efforts on finishing version 10. He is doing some final testing and will announce the release date as soon as he has one, but the eLicense transfer will have to be completed as well.
5. The upgrade price of version 10 will be reduced. After comparing it to past DMB upgrades through the years, we determined that we should not charge as much as previous upgrades, especially since you all have had to wait so long. Instead, the upgrade price of version 10 will be $14.95.
6. With the release of version 10, we will reduce the price of a new purchase of DMB software to $29.95. We hope that promoting a lower price will bring a new generation of baseball fans to try DMB.
7. Finally, we are exploring options for version 11. It’s clear that a new and more user-friendly UI is the next logical step, especially if we are to introduce Diamond Mind to a new generation of fans, and we are already in discussions with third parties who specialize in that area.
We appreciate your business and loyalty to DMB and trust that you accept both this apology and changes as a way for all of us to wipe the slate clean and work together going forward.
Imagine Sports, Inc.